Refund and Cancellation Policy.
Billing is deliberately simple: paid purchases are final. This page explains the no-refund policy, how cancellation works, and the limited cases handled under law or payment-provider rules.
All sales are final
MeshPilot sells digital services and prepaid usage credits that are made available to you immediately on payment. All payments for plans and credit top-ups are final and non-refundable, including for partially used or unused billing periods and for unused or expired credits. We do not offer prorated or partial refunds.
Before you subscribe
Because paid plans provision access and credits immediately, we do not issue goodwill refunds after purchase. Read the and the first, and write to support@meshpilot.in with any question about whether MeshPilot fits your workflow — we would rather answer it before you pay than after.
Cancellation
- You may cancel a paid plan at any time from your account billing page, or by contacting support.
- Cancellation stops future charges. Access continues until the end of the period you have already paid for; that period is not refunded.
- On cancellation, expiry, or lapse of a plan, the plan's included credits and any purchased top-up credits expire and are forfeited — credits do not carry over.
Credit top-ups
Credit top-ups can be purchased only while you hold an active paid plan, and they expire at the end of your current plan period. Purchased credits are non-refundable and have no cash value; unused or expired credits are not refunded or reinstated.
Limited exceptions
- Refunds required by applicable law, or that must be issued under our payment provider's or a card network's rules, will be honored to the extent required.
- Duplicate charges for the same order, or a charge where payment succeeded but the plan or credits were never provisioned to your account, will be investigated and corrected — reprovisioned or refunded — once verified.
- Fraudulent or unauthorized transactions reported promptly will be investigated together with the payment provider.
Billing disputes and chargebacks
Contact support@meshpilot.in before filing a chargeback so we can investigate account access, duplicate charges, failed provisioning, and cancellation status. Chargebacks raised for services that were delivered, or raised in bad faith, may result in suspension or termination of your account.
Processing
Where a refund is due under the limited cases above, it is returned through the original payment method via our payment provider. Bank and card-network timelines vary and are outside our control.
Contact
For any billing question, write to support@meshpilot.in.
Last updated: 2026